Public Insurance Adjusters Fighting for Your Fair Settlement

Insurance Claim Hero was founded by Andrew Rouhafzai, a licensed public adjuster who spent years working inside the property insurance industry before making a deliberate decision to switch sides. Andrew had seen too many families and business owners receive settlements far below what their policies actually entitled them to — not because their policies were bad, but because no one on their side knew how to fight for the full amount.

The insurance company sends a professional adjuster to every claim. That adjuster is experienced, knows the policy inside out, and has one job: close the file for as little as possible. Most policyholders face that professional alone — with no training, no leverage, and no idea what they're entitled to. Andrew built ICH to change that equation.

Today, ICH is a multi-adjuster firm licensed in Texas, New Mexico, Virginia, Maryland, Washington DC, and Pennsylvania. Every adjuster we hire shares the same standard: state-licensed, locally experienced, and committed to working only for the policyholder. We review every claim for free, work on contingency, and tell clients honestly whether we can help them — even when the answer is no.

The firm handles hundreds of claims a year, ranging from residential water and fire damage to multi-million-dollar commercial catastrophe losses. Regardless of size, every file gets the same attention: a thorough inspection, a line-by-line policy review, and a settlement negotiated to reflect every dollar of documented damage.