Meet the Insurance Claim Hero Team
Every adjuster on our team is state-licensed, works exclusively for policyholders, and brings real local knowledge to every claim. You will talk to a real person who treats your loss like it matters.
Andrew Rouhafzai
Founder & Public Adjuster
Andrew founded Insurance Claim Hero after years inside the property insurance industry, where he saw how carriers systematically undervalue claims. He holds active licenses in TX, NM, VA, MD, and DC and personally leads the firm's most complex large-loss cases.
- •Residential and commercial claims across five states
- •Large-loss and catastrophe event experience
- •Policy-first: reads every word before negotiating
Aaron Barnes
Public Adjuster
Aaron is the firm's Texas and New Mexico specialist, focused on hurricane, hail, flooding, and wildfire losses across both states. His methodical documentation consistently produces settlements above what the carrier initially offered.
- •Gulf Coast hurricanes, DFW hail, West Texas wind damage
- •New Mexico monsoon, wildfire, and freeze losses
- •Photographs every corner, cross-references every repair cost
Bobby Cavalieri
Public Adjuster
Bobby covers Virginia, Maryland, and DC, bringing a construction background that means he knows exactly what damage costs to fix. He reads every policy endorsement and exclusion looking for coverage carriers fail to mention.
- •Construction background grounds every repair estimate
- •Nor'easters, flooding, and winter weather claims
- •Regularly recovers code upgrade costs carriers overlook
Bart Jones
Public Adjuster
Bart focuses exclusively on Virginia, from Hampton Roads and the Eastern Shore to Northern Virginia and the Blue Ridge corridor. His single-state focus means he knows local carriers, local patterns, and how to price repairs accurately across every Virginia region.
- •Hampton Roads coastal and storm damage
- •Northern Virginia suburban claim expertise
- •Successfully overturned multiple initial denials
Jhordan Dreibelbis
Public Adjuster
Jhordan brings 6-plus years of public adjusting experience to Pennsylvania, serving from Philadelphia to Pittsburgh and across the Commonwealth. He is fully bilingual in English and Spanish.
- •Philadelphia, Pittsburgh, and rural PA coverage
- •Aging building stock and winter weather specialist
- •Bilingual: English and Spanish (se habla espanol)
Real experts. Real accountability. Real results.
Every member of our team is licensed in the states they serve, maintains active continuing education, and works exclusively on behalf of policyholders. When you work with us, you know exactly who is fighting for you.
Start your free review arrow_forwardState-licensed
Every adjuster holds an active public adjuster license in the states they practice.
NAPIA members
Members of the National Association of Public Insurance Adjusters.
Continuing education
Current on all state CE requirements. We stay sharp so your claim gets our best.
E&O insured
Errors & omissions coverage on every adjuster, for your protection.
Ready to work with our team?
Get your free claim review today. A licensed adjuster will reach out, usually within the hour.
TX · NM · VA · MD · DC
Andrew Rouhafzai
Founder & Public Adjuster
Andrew founded Insurance Claim Hero after years working inside the property insurance industry, where he saw firsthand how carriers systematically undervalue claims and how few policyholders know they have any recourse. He built ICH on three principles: transparency, tenacity, and real results on every file. Andrew holds active public adjuster licenses in Texas, New Mexico, Virginia, Maryland, and Washington DC, and personally oversees the firm's most complex large-loss cases. He has handled everything from single-family water damage claims to multi-million-dollar commercial catastrophe events, and brings the same methodical approach to every file: reading the policy word by word, documenting every dollar of damage, and negotiating from a position of documented fact. Andrew invests heavily in continuing education to stay current on policy changes, carrier practices, and construction costs across all the states where ICH operates. He is directly reachable by phone and responds to new inquiries around the clock.
call(512) 956-9557TX · NM
Aaron Barnes
Public Adjuster
Aaron joined Insurance Claim Hero as the firm's Texas and New Mexico specialist, and has built deep expertise in the hazards these two states present. In Texas, that means Gulf Coast hurricane losses, catastrophic hail events in the Dallas-Fort Worth corridor, flash flooding in the Hill Country, and wind and tornado damage across West Texas. In New Mexico, he handles monsoon-season damage, wildfire-related property losses, and winter freeze events that catch property owners off guard. What sets Aaron apart is his thoroughness in damage documentation. Insurance company adjusters move quickly and have dozens of claims to close. Aaron moves methodically. He photographs every corner, measures every room, cross-references repair costs against current contractor pricing, and builds claim files that are difficult for carriers to undervalue. His clients consistently receive settlements well above what the carrier initially offered. Aaron is available by direct phone for all Texas and New Mexico claims.
call(737) 265-2282VA · MD · DC
Bobby Cavalieri
Public Adjuster
Bobby serves the Mid-Atlantic region covering Virginia, Maryland, and Washington DC, a corridor that sees a complex mix of hurricane remnants, nor'easter storm damage, flooding, and winter weather events. Before becoming a licensed public adjuster, Bobby worked in construction, which gives him an important edge: he does not just identify damage, he understands precisely what it costs to fix it. That construction knowledge translates directly into better settlements. Bobby reviews contractor bids, identifies when carrier estimates fall short of true repair costs, and pushes back with documentation that holds up under carrier scrutiny. He understands local building codes in Virginia, Maryland, and DC, and regularly recovers code upgrade costs that insurance companies overlook. Bobby is meticulous about policy analysis. He reads every endorsement, every exclusion, and every rider, because buried in that language is often coverage the carrier is not volunteering. His clients in the Mid-Atlantic consistently walk away with more than the carrier's initial offer.
call(859) 254-6589VA
Bart Jones
Public Adjuster
Bart focuses exclusively on Virginia, which means he knows the Virginia property insurance market better than almost anyone in the state. His cases span the full geographic range: from coastal Hampton Roads and the storm-prone Eastern Shore to Northern Virginia's dense suburban communities and the Blue Ridge corridor, each with its own weather patterns, carrier relationships, and construction cost environment. That local specialization pays off in real terms. Bart knows which carriers tend to underestimate in the Northern Virginia market, which adjusters are likely to miss roof damage in Hampton Roads, and how to price repairs accurately across different Virginia regions. Beyond his field expertise, Bart is a careful reader of Virginia insurance policy language and has successfully appealed multiple initial denials by identifying coverage carriers overlooked. He works closely with Bobby Cavalieri on larger Virginia and Mid-Atlantic files, ensuring policyholders across every part of the state have an experienced adjuster who knows their local market.
call(571) 450-8559PA
Jhordan Dreibelbis
Public Adjuster
Jhordan brings more than six years of public adjusting experience to the Pennsylvania market and a bilingual capability that makes Insurance Claim Hero accessible to Spanish-speaking communities across Philadelphia, Reading, Allentown, and beyond. He handles claims across the entire Commonwealth, from Philadelphia's dense urban neighborhoods to Pittsburgh and the rural communities of central and western Pennsylvania. Pennsylvania policyholders face specific challenges: aging building stock, complex urban policy riders, and a mix of winter weather and storm damage that often leaves structural issues undiscovered for months. Jhordan's approach to documentation ensures nothing is missed. He conducts full-property inspections, reviews prior claim history, and catches secondary damage that initial carrier inspections routinely overlook. His six-plus years in the field mean he has seen nearly every type of claim Pennsylvania presents. He knows the major Pennsylvania carriers, understands how they evaluate files, and consistently positions his clients to recover the full value of their losses. Jhordan is fully bilingual in English and Spanish.
call(267) 309-2776